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Home
Dashboard Login
App Login
Knowledge Base
Book a Demo
Free Trial
For Homebuyers

What do you need help with?

Getting Started

4

1.1 Brightchecker Knowledge Base
1.2 Process & System Overview
1.3 Forgotten Your Password? (DB & App)
1.4 The Inactivity Lock (DB)

Video Guides

3

Quick Start: Create A Survey Template (DB)
Quick Start: Create & Complete A Job (DB & App)
Quick Start: Produce A Report (DB)

Survey Checklists

1

Checklist 1

Navigation Tips

5

3.1 Navigation Part 1 (DB)
3.2 Navigation Part 2 (DB)
3.3 Navigation Part 3 (DB)
3.4 Breadcrumb Navigation (DB)
3.5 Logging Out (DB)

Manage My Account

1

5.1 ‘My Account’ Data & Password Update (DB)

Manage My Organisation

5

6.1 My Organisation Data & Actions (DB)
6.2 ‘My Branding’ Data (DB)
6.3 Brightchecker Subscription Credits (DB)
6.4 Subscription Invoices (DB)
6.5 Expired Subscription & Zero Credits

Manage Users

3

7.1 Add, Edit, Deactivate, & Delete Users (DB)
7.2 Roles & Permissions (DB)
7.3 Scroll, Search & Sort Users (DB)

Manage Survey Templates

5

8.1 How to Create Survey Templates (DB)
8.2 Personal & Organisation Survey Types (DB)
8.3 Publish / Unpublish A Survey Template (DB)
8.4 Duplicate, Edit & Delete Survey Templates (DB)
8.5 Scroll, Search & Sort Survey Templates (DB)

Build Survey Templates

7

9.1 Create & Administer Survey Templates (DB)
9.2 Survey Templates: Header Actions (DB)
9.3 Create & Administer Sections (DB)
9.4 Survey Icons By Category (DB)
10.1 Create & Administer Items (DB)
11.1 Create & Administer Questions (DB)
11.2 Questions: Set Conditional Logic (DB)

Manage Assets

4

12.1 What Are Assets (DB)
12.2 Asset Scrolling, Searching & Sorting (DB)
12.3 Add, Edit & Delete Assets (DB)
12.4 Jobs Associated With An Asset (DB)

Manage Jobs

9

13.1 Jobs Screen (DB)
13.2 Add, Edit, & Delete Jobs (DB)
13.3 Scroll, Search & Sort Jobs (DB)
13.4 Job Action Status (DB)
13.5 Accept Job & Remove From Device (DB)
13.6 Accept Job Submission (DB)
13.7 Job Reference/Review Screen (DB)
13.8 Edit Survey Question Responses (DB)
13.9 Add, Amend or Delete Notes (DB)

Reporting

3

14.1 How To Produce A Report (DB)
14.2 Build A Report Template (DB)
14.3 Review & Share Reports (DB)

Mobile App

8

15.1 Installation (App)
15.2 Introductory Screens (App)
15.3 Your Jobs Home Screen (App)
15.4 Job Survey Screen (App)
15.5 Items & Questions (App)
15.6 Send Completed Jobs (App)
15.7 Side Bar Menu (App)
15.8 Switching Device Mid Job (App)

Hints & Tips

4

Top Tips
Trouble Shooting
Voice Recognition & Dictation
Frequently Asked Questions

Technical Stuff

9

Dashboard Release Notes (Recent)
App Release Notes (Recent)
Knowledge Base Change Log
Payment Platform & PCI DSS Compliance
System Emails
Cloud Storage
Passwords, Roles & Permissions
Brightchecker Web App
Website SSL Certification / HTTPS

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Knowledge Base

Support

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Brightchecker

Housecheckr Services Limited
The Enterprise Centre,
University Of East Anglia,
Norwich Research Park,
Norwich,
United Kingdom,
NR4 7TJ

Contact us

You can contact us by getting in touch at the following email address:

support@brightchecker.com

Online illustrations by Storyset

Housecheckr Services Limited Trading As Brightchecker

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