BRIGHTCHECKER TERMS OF USE

Effective Date: 16 June 2026

1. Parties and Agreement

These Terms of Use (“Terms”) are issued by Housecheckr Services Limited (Company Number 11554446), trading as Brightchecker (“Brightchecker”, “we”, “us”, “our”).

Brightchecker operates the software platform known as “Brightchecker” (the “Platform” or “Services”).

By accessing or using the Services, you (“User”, “you”, “your”) agree to be bound by these Terms. If you do not agree, you must not use the Services.

Where you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Business Users Only

The Services are provided solely for use by persons acting in the course of a business, trade, profession, or commercial activity, including but not limited to sole traders, partnerships, limited companies, landlords, property professionals, estate agents, letting agents, surveyors, and contractors.

The Services are not directed to or intended for consumers acting for personal, domestic, or household purposes. Brightchecker does not accept or permit consumer use of the Services.

By using the Services, you represent and warrant that you are acting in a business capacity and not as a consumer.

3. Definitions

For the purposes of these Terms:

AI Features means any artificial intelligence or machine learning functionality provided through the Platform.

Organisation Account means an account registered and managed by a business or organisation.

Platform means the Brightchecker software platform, including web applications, APIs, and related systems.

Report means any output generated by the Services, including PDFs, web reports, multimedia outputs, QR-linked content, summaries, or templates.

User Data means all data, content, text, images, video, audio, property information, and materials uploaded, submitted, generated, or processed through the Services.

In the event of any conflict between User Data, AI Features, and Reports, User Data shall prevail as the source input, and Reports constitute derivative outputs only.

4. Nature of the Services

The Services are provided for professional property reporting and documentation purposes only.

The Services are not a document storage, archival, evidential preservation, or records management system, and must not be relied upon as such.

Brightchecker is not a surveying service, valuation service, inspection service, certification authority, or provider of regulated professional advice.

5. User Responsibility

You are solely responsible for:

    • the accuracy, completeness, and legality of all User Data;
    • reviewing and verifying all Reports;
    • reviewing and verifying all AI-generated content;
    • compliance with applicable laws and regulations;
    • maintaining independent backups of all data and Reports;
    • all activity under your account.

Brightchecker does not review, verify, or validate any User Data or Reports and expressly disclaims any responsibility for reliance placed upon them by Users or third parties.

6. No Reliance, Insurance or Legal Use

The Services and Reports are provided for informational and operational purposes only.

Reports are not intended to be, and must not be used as, a substitute for professional advice, inspection, valuation, certification, or legal determination.

Brightchecker does not represent or warrant that Reports are suitable for use in connection with insurance claims, legal proceedings, disputes, regulatory compliance, or evidential purposes.

Brightchecker does not act as a surveyor, valuer, inspector, or professional adviser, and no fiduciary or professional duty of care is assumed or owed to any User or third party.

Any reliance placed upon Reports or User Data is strictly at the User’s or third party’s own risk.

7. Service Model and Data Lifecycle

The Services operate on a service-dependent storage model and not an archival storage model.

User Data is processed solely for the operation of the Services and is not guaranteed to be permanently stored or continuously available.

Report Generation State

Internal system processing states may be created during report generation. These are technical processes only and:

    • are not user-visible records;
    • are not guaranteed to be stored or retrievable;
    • may be overwritten or deleted at any time;
    • do not constitute separate copies of User Data.
Access

Active subscriptions provide access to Platform functionality.

Post-cancellation, limited read-only access may be provided for up to 12 months at Brightchecker’s discretion.

8. Retention

Brightchecker aims to retain User Data, including media assets, for up to approximately two (2) years from upload or creation, regardless of subscription status.

This retention period is an operational target only and is not guaranteed.

Data may be deleted, anonymised, or become inaccessible earlier where reasonably necessary for operational, technical, security, legal, or business reasons, including insolvency or business cessation.

Retention may also be extended or reduced where required for legal obligations, dispute resolution, fraud prevention, or system integrity.

9. Media Storage and Reports

Photographs, videos, audio files, and other media uploaded to the Platform are subject to the retention provisions above.

Media may be compressed, optimised, or transcoded.

Reports may include PDFs, thumbnails, or derived representations of media.

PDF Reports are static snapshots of User Data at the time of export.

Where Reports contain links to media, such links may become inactive over time in line with retention limits.

Reports and PDFs are not archival records or guaranteed evidential repositories.

Users are responsible for exporting and maintaining their own backups.

10. AI Features

AI Features may generate text, summaries, templates, and other outputs.

AI outputs:

    • are probabilistic and may be inaccurate;
    • are provided for assistance only;
    • must be independently verified by Users;
    • do not constitute professional advice.

11. AI Templates

AI-generated templates are provided as guidance only and are not guaranteed to be legally or operationally suitable for any purpose.

12. Intellectual Property

Brightchecker retains all rights in the Platform and related technology.

Users retain ownership of User Data.

Users grant Brightchecker a licence to use User Data solely to operate, maintain, and improve the Services.

13. Data Processing and Transfers

User Data may be processed by third-party providers including hosting, storage, analytics, communications, and AI services.

Processing may occur in the UK, EU, US, and other jurisdictions.

Users consent to such transfers as required for service delivery.

14. Organisation Accounts

Organisation account holders are responsible for all users under their account.

Administrators may access account data, Reports, and usage information.

Brightchecker is not responsible for internal organisational disputes or access control decisions.

15. APIs and Integrations

APIs and integrations are provided on an “as is” basis and may be modified or discontinued at any time.

Users are responsible for third-party systems and integrations.

16. Prohibited Use

Users must not use the Services to upload, generate, or distribute unlawful, harmful, fraudulent, abusive, or infringing content.

We may suspend or terminate access where breach is reasonably suspected.

17. Subscriptions

Subscriptions renew automatically unless cancelled.

Cancellation takes effect at the end of the billing period.

Fees are non-refundable except where required by law.

We may change pricing with at least 30 days’ notice.

18. Service Changes

Brightchecker may modify, suspend, or discontinue any part of the Services at any time, including features, AI systems, storage methods, or integrations.

19. Third-Party Services

The Services depend on third-party infrastructure providers.

Brightchecker is not responsible for outages, failures, or data loss caused by third parties.

20. Limitation of Liability

To the maximum extent permitted by law:

    • Services are provided “as is” and “as available”;
    • no warranties are given;
    • Brightchecker is not liable for indirect, consequential, or incidental losses.

Total aggregate liability shall not exceed the greater of:

    • £100; or
    • two (2) months of fees paid immediately preceding the claim.

Nothing excludes liability that cannot legally be excluded.

21. Force Majeure

Brightchecker is not liable for delays or failures caused by events outside its reasonable control, including cyberattacks, outages, or infrastructure failure.

22. Termination

We may suspend or terminate access for breach, non-payment, legal compliance, or security risk.

Upon termination, access to Services and User Data may be restricted subject to retention provisions.

23. Entire Agreement

These Terms constitute the entire agreement between the parties.

24. Severability

If any provision is invalid or unenforceable, the remainder remains in effect.

25. No Waiver

Failure to enforce any provision does not constitute a waiver.

26. Assignment

We may assign or transfer our rights.

Users may not assign without consent.

27. Governing Law

These Terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.