Resolve
BrightChecker Resolve takes what an inspection finds and helps you manage the work needed to put it right — from Issues and work orders through contractor communication, completion evidence and closure.
Most inspection software stops at the report. BrightChecker doesn’t stop when an inspection is submitted or a report is produced. Resolve connects inspection findings to the work needed to deal with them — from identifying issues and creating work orders through contractor communication, completion evidence and closure.
If you want the short version, start with the Overview Page.
6 key takeaways
- Business Rules can automatically create an Issue for your attention when defined inspection conditions are triggered.
- Issues show which element of the inspection triggered the business rule and provide the information needed to create the work required.
- One Issue can become one work order or several work orders, with each work order managed separately.
- Work orders can be allocated to contractors who do not need to become BrightChecker users.
- Contractor communication and completion evidence stay connected to the work order, providing a record of the work.
- Issue and Work Order tables show status and overdue items, helping organisations see what needs attention and where work has reached.
Business Rules
Let the inspection decide what needs attention.
Business rules can be applied across all survey templates, selected survey templates or a single survey template.
Rules can respond to text, categories and template responses.
A rule can be set to run when an inspection is submitted or approved.
When an inspection triggers a business rule, BrightChecker creates an Issue for your attention.
The inspection can therefore start the process of dealing with what it identifies.
Issues & Work Orders
Turn inspection findings into work.
Issues provide the starting point for managing work identified through the inspection process.
Issues
Give the organisation something to act on.
An Issue shows which element of the inspection triggered the business rule and provides the information needed to manage the work.
The relevant inspection information and supporting evidence remain available from the Issue.
Issue status
See where Issues have reached.
The Issue table shows status for each Issue.
It also identifies overdue Issues, making it easy to see which ones require attention.
Work orders
An Issue can become one work order or several.
An Issue can be turned into one work order or several work orders.
Each work order is managed separately while remaining associated with the original Issue and inspection.
This allows the work to be organised according to what needs to be done.
Work order status
See where the work has reached.
The Work Order table shows status for each work order.
It also identifies overdue work orders, so the organisation can see which work needs attention.
Contractor allocation
Give the work to the people who need to do it.
Work orders are allocated to the contractors responsible for carrying out the work.
Contractors don’t need to become BrightChecker users.
The organisation manages the work in BrightChecker while contractors carry out the work.
Contractor emails
Send the contractor what they need.
BrightChecker can use your email service to send an email to the contractor.
The email can include links to relevant inspection media as required.
The contractor gets the information and evidence needed to understand the work without having to become a BrightChecker user.
Contractor conversations
Keep the conversation with the work.
Track conversations with contractors against the relevant work order.
Questions, updates and responses remain recorded against the work.
Completion evidence
Show that the work is done.
Attach evidence of completion to the work order.
The organisation can review the evidence before the work is closed.
Remediation & closure
Follow the work through to completion.
Track the work through the Issue, work order, contractor communication and completion evidence.
When the work is complete and the evidence has been reviewed, the work order is closed.
The process provides a clear record from the original inspection through to completed work.
Great for
Property Managers · Facilities Teams · Maintenance Teams · Property Operations Teams · Inspection Organisations Responsible for Follow-up Work
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