Inspection Issue Management

Inspection issue management provides a way to turn defined information identified during an inspection into a visible and manageable issue where further attention is required.

A finding inside an inspection does not automatically have to become an issue. Organisations can define the circumstances in which inspection information should create an actionable item.

What is inspection issue management?

Inspection issue management provides a bridge between inspection information and operational follow-up.

An inspection may contain many observations. Some are simply part of the report. Others may require investigation, repair, monitoring or another form of action.

Issue management allows those items to be managed separately while retaining their relationship with the original inspection.

Why does inspection issue management matter?

A report can identify a problem without actually managing it.

Once a report has been issued, an important finding can become buried within a document. Someone may then have to identify it manually and create a task elsewhere.

Inspection issue management creates a visible operational item from information that meets defined criteria.

This helps close the gap between finding something and doing something about it.

How are inspection issues identified?

There is no single rule that applies to every organisation.

An issue might be created when:

A particular response is recorded
A defined category is selected
Specific inspection information is entered
A business rule is satisfied
A reviewer decides that further action is required

The organisation determines what qualifies.

The software can then apply those defined rules consistently.

What should an inspection issue contain?

An issue may retain:

The relevant inspection information
The original finding
Photographic evidence
Property or asset context
Issue status
Ownership
Priority
Supporting notes
A link to the source inspection
Related work orders

This keeps the context surrounding the issue available to those managing it.

Issues and work orders are different

An inspection issue and a work order do not necessarily mean the same thing.

An issue identifies something requiring attention.

A work order defines operational work that may be required to address it.

This distinction allows an organisation to decide what should happen between identifying a problem and issuing work.

How BrightChecker fits

BrightChecker can use defined business rules to identify inspection information that qualifies for issue creation.

The resulting issue retains relevant information from the inspection rather than requiring the finding to be manually recreated.

Issues can then form part of a wider workflow, including work orders where appropriate.

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